Slaapkamers: 2, Badkamers: 2, Gasten: 8
Zwembad / Spa
Geannuleerde boekingen worden niet terugbetaald
Schade en bijkomende kosten
U bent verantwoordelijk voor eventuele schade aan of in de vakantiewoning die tijdens uw verblijf door u of uw medereizigers wordt veroorzaakt.
Huisdieren niet toegestaan
Roken niet toegestaan
Max gasten: 8
Minimale leeftijd van de primaire huurder: 21
- Hereby agrees that this short term rental agreement, hereinafter referred to as "Lease", made and entered into on the date of contract above
This time was different....
Something was different this time around with our stay. Check-In time is 4pm, however, I wasn't able to get into our room until 4:45!?! Then, upon settling into our room, we noticed the master bath had not been cleaned. There were no complimentary soaps or shampoos in the Master. There were no towels and worst of all, it looked like someone had gotten sick in our bathroom and as I stated, was not cleaned... I think they were rushing just to get me into a Room and because it was so late. Then I find the are microwave is broken the coffee maker doesn't work and the refrigerator makes this God-awful sound that keeps and South through the night. After telling my concerns to the person at the front desk, They didn't seem care too much as all they did is send maintenance to look at the sound of our refrigerator and swap the coffee maker. The half cleaned Room was never brought up.?? Then when a time time to check out, I requested an extra half hour for us because one of us in our group were not feeling well at all. I was told that all of the allotted times for late checkouts had been given out and then quite rudely told that if I wasnt out in 15 minutes, I'd be charged for another day. Like I said I felt something have changed, I just made just don't give a care about their guests and the hard earned money they spent on a shotty and unpleasant hotel stay. I guess this is the last stay at the Wilderness.
I am very sorry to hear that. The resort is usually very good at having the units looking great and in working order. Very unfortunate, that you had that experience.