Zwembad / Spa
- 100% terugbetaling als u minstens 30 dagen vóór het inchecken annuleert.
- 50% terugbetaling (minus de servicetoeslag) als u minder dan 14 dagen vóór het inchecken annuleert.
- Geen terugbetaling als u minder dan 14 dagen vóór het inchecken annuleert.
Schade en bijkomende kosten
U bent verantwoordelijk voor eventuele schade aan of in de vakantiewoning die tijdens uw verblijf door u of uw medereizigers wordt veroorzaakt.
Huisdieren toegestaan - pets must be kept off the furniturepets must be kept off the furniture
Feestjes/evenementen toegestaan - may be allowed subject to approvalmay be allowed subject to approval
Roken toegestaan - outside and on decks onlyoutside and on decks only
Max gasten: 10
The property is in a beautiful position. The interior of the house was spacious and well equipped. The majority of the house was tidy to a certain extent. BUT the wifi password did not work, I was informed 8 minutes (by text msg) before check in that the hot tub did not work - this was one of the two reasons I choose this property! It was obvious that this would have been identified well before 8 mins before check in. There was a full load of unwashed linen in the machine, the whole house had a very musty smell, which made the linen on the beds smell horrible and hard to sleep in. Even after opening every window did not disperse for hours. One shower head was not fully functional and quite a few of the window sills where built up with dirt and dust.
The Bbq was very dirty, which we did not use. There was a note saying that if not cleaned after use a $20 fee would be charged - which left us miffed.
Most of the outside lighting was missing bulbs or not working.
All of the above left me very disheartened as i had booked and paid for this accommodation 5 months prior for a reunion of some old friends i hadn't seem for at least 30 years.
I feel this property was falsely advertised and entitled to ask for a refund.
It was very important to me to find a lovely relaxed environment for mmy friends especially after learning one of them was a cancer survivor and going through such trauma.
Our experience was not 100% nice and I was left feeling quite embarrassed by the above as more than enough notice was given of our booking.
I would appreciate a response and feedback on the procees of compensation.
This is such a shame as the house was beautiful in its gorgeous settling. Some of these issues may have been resolved with calling the manager but I feel I was not in the right frame of mind when she contacted me 8 mins prior about the hot tub and offered a late check out. One of my friends was flying out back to Adelaide in the early afternoon!
Top of the world was a perfect place
Booked this property for the in-laws so I knew I had to get it right. they had flown in from 3 states their was always going to be lots of coffees and taking. Very comfortable, spacious and also homily for ten adults. Beds where very comfortable which is a must. Would not hesitate to return or recommend to other’s
This venue was perfect as we were attending a family wedding in Maleny. The house had everything we needed for 6 people. It was very comfortable. A great space and great views. Beds were comfy and we lit the fire easily and the hot tub was a great treat.
Overnight at Maleny
This was a well appointed property with a brilliant view. Really enjoyed the stay. Perhaps the only thing that might have been useful was a few more blankets as we had an unexpectantly cold night but overall a lovely experience