6/10 – Redelijk
Cheryl C., Charlotte, NC
10 dec 2023
Positief: Netheid, locatie en accuraatheid advertentie
Negatief: Inchecken, communicatie
Poor Property Manager
We reached out to property manager 2days before our arrival. We thought maybe the check-in info would update closer to our arrival. There has been no communication from them since we booked months prior. The property manager said they would be sending us check-in instructions the day we arrival after they receive a report from the cleaner. We were not send the check-in instruction until 45min before check-in. I had an appointment I could plan appropriately for if I was going to have to bring my luggage to the appointment or not. They also told us check-in was at 4pm when the platform says it's at 3pm. When we arrived, the door was unlocked and open. The lock itself doesn't work that well, when I reached out to ask if it could be reviewed by maintenance there as no response. However, property manager told us that maintenance would be stopping by. There was no request if this was ok or an if another time might work better. Lastly, there were dead and live spiders ALL Over the bathroom, spiderwebs, you name. We stayed for 10days, the host never once check on us to see if we needed anything. As mentioned earlier, we made 1 request and they didn't even respond. The pillows were horrible, sheets didn't seem to fit the bed. A lot of basic items were overlooked. We would not recommend this host to anyone.
Cheryl C.
9 nachten verbleven in november 2023
