Huisdieren niet toegestaan
Roken niet toegestaan
Max gasten: 4 (geschikt voor max. 4 volwassenen)
Minimale leeftijd van de primaire huurder: 18
Er geldt een terugbetaling van 100% als er minstens 14 dagen voor de aankomstdatum wordt geannuleerd. Er geldt een terugbetaling van 50% als er minstens 7 dagen voor de aankomstdatum wordt geannuleerd.
Schade en bijkomende kosten
U bent verantwoordelijk voor eventuele schade aan of in de vakantiewoning die tijdens uw verblijf door u of uw medereizigers wordt veroorzaakt.
Modern convenient apartment
The apartment was well suited for our stay, close to trains & trams, restaurants and pubs. Amenities at the property were high end. Great size, comfortable beds and plenty of storage. A well organised kitchen, only negative was the fridge was not working and we were given a bar fridge to replace a French style massive fridge. Managers didn’t seem to think that it was a problem even though they had 10 days from letting us know the problem to solve it. (I believe more could have been done to fix this problem). Upon arrival I was emailed the wrong location of the key lock. It took 45 minutes from our arrival to actually gain access to apartment. Once the swipe cards etc were located, we accessed car park, brought all our luggage upstairs, to find that the swipe card would not open the door. Another long 45 minutes on the phone we finally managed to gain access. Didn’t really receive much empathy from the staff on the phone. Customer service needs vast improvement. We continued to have problems with the door alarm going off all week. Having said this negative stuff, I would like to say if we had not encountered these issues the place was perfect. Another suggestion would be to have a second set of keys in case we wanted to leave the Apartment separately.
Honeymoon Trip | Never made it to Aussie
I understand every business has a Cancellation policy. Reality is this accommodation as an expensive one... and when your guests genuinely contact you to explain the visa processing didn’t go through and the newly weds can’t make it to Aussie. Have some heart and offer a refund. Not only was no communication offered when we got in touch multiple times. There was no kindness for the situation; this property would of been rented out right away. But they make it a policy process... really disappointed and shattered these guys would help. Given the situation.