Diane met us on arrival, and showed us everything. She told us what to do if we had any problems too, complete with a 3 ring notebook. Kitchen was nice, big enough for 2 to move around. I liked the washer-dryer combo unit, as we planned and need our clothes washed multiple times. Bedrooms were large enough to keep luggage out. (Guys are so lazy). The location was a pleasant surprise. Access was gated and building locked with a bus stop a few hundred feet from the front door. The surprise was a market, fast food and pub all on the street. Recommend Carling pints at the pub, fish and chips and lamb cabab at the take away. We woke up one morning with no hot water. I called Diane and she had it fixed in a few hours. Plumber said the unit normally needs this maintenance every 6 months. Again coming out to make sure it was done. Price was better than most I looked at, and I looked at a lot of places early in the season. You will be happy staying here.