Firstly the owner Sue is lovely and very accomodating considering that we wanted to be able to stay extra nights and although it chopped and changed around a bit there was no problem at all. The chalet manager, Adam, was also really helpful to us in providing help with luggage, ski passes and advice. After a long journey and very late arrival it was so nice to have a lovely welcome basket of delicious, locally produced goodies. The chalet was spacious for our family oif 5 children and 2 adults. The beds were very comfortable and there was plenty of hot water provided that everyone didn't choose to have a long shower in the decadent rainfall shower!!! Saas Fee is a lovely resort which has a no car policy. There are electric buses which you can use to get to and from the chalet but the ones which run directly in front of the chalet stop at 10.30 am so this is a great encouragement to get up and get out. Otherwise it is a pleasant walk downhill to a bus stop on the main thoroughfare or carry on to the main ski lifts which takes about 20 mins. The buses back stop at 5.30 ish but again it is walkable. Adam helped us to find a boot room in which to leave our ski gear so that we didnt need to keep clumping back and forward to the chalet in it. There was a small charge pp for this. There a some lovely restaurants in Saas Fee notibly the Italian Don Ciccio where we ate for my daughters 16th birthday and it was delicious food. We had a great holiday in Saas Fee and would consider returning.