6/10 – Redelijk
Jason M.
28 jun 2022
Positief: Inchecken, locatie
Negatief: Netheid
Nice location, but not so clean
When we entered the unit we noticed crumbs on the counter and floor, and when we went to get the futon ready to use there were stains all over, so we didn't use it. The next day we discovered dirty dishes, silverware and cups; coffee still in the coffee pot; black marks on the ice; what looked like black mold around the bathtub; hair all over the bathroom and stains on all of the carpets. I called the office, and the office staff was very nice and I was told the manager would call me back. I cleaned up what I could, and waited for a call. The next day I called back and was told that the manager, who is also the owner, was busy, but to let them know everything that was wrong. I was offered to have the cleaning company come in and clean, but I had already cleaned. I was told they will pass the info to the manager. I received a call back and was offered a refund for the cleaning fee. A repairman did come in and look at the ice machine and stated that it would need to be replaced, and we were given 2 ice cube trays.
Like I stated, the location was amazing and the women in the rental office were so nice, but the cleanliness of the unit was not acceptable and if the cleaning company was offered when I first called I would have definitely accepted, but I couldn't leave the condo in the condition that it was in.
Jason M.
7 nachten verbleven in juni 2022
