Stadshuis, 3 slaapkamers + Convertible bed (s), 2 baden (6-8)
- Engels, Frans
Geen terugbetalingen voor annuleringen die na de betaling zijn gemaakt
Great location, comfortable layout.
We had a great family vacation at the unit. Close to the slopes and bus stop. Nice open plan layout, convenient parking. One of the bedrooms was pretty small but otherwise good spaces for 6.
We did not have a great experience in Mountain Star 4, however, I will try and write a fair and balanced review.
We asked if we could have an earlier check in so our little guy could have his afternoon nap and Stu said no problem and we arrived a little after 1:00, however, the cleaners showed up around 1:30, so kind of defeated the purpose of checking in early. A very nice gesture though.
The smell of dope was overwhelming. We called immediately on this and Linda sent over a candle to help with the smell and some flowers, which was a nice touch. The smell never went away and we emailed and asked for the cleaners to come as see if they could get rid of it. They never came. While I know dope is now legal, if someone smoked a pack or two of Marlboro's a day in your unit that wouldn't be acceptable but I guess dope is okay.
As a result of the dope smell, our nanny felt sick all week and our little guy had to sleep with us because the smell was so overpowering. After no response from cleaners, as we were checking out, we found a big stash of dope hidden in the closet. Again, its legal but not really our responsibility to search through a rental to find hidden dope. I would upload the photos but can't do it on this site.
Again, its legal so can't say much but on T/F/S nights the next door neighbors sat outside until way past midnight smoking dope and having a good time. As if the inside smell wasn't bad enough, now it was everywhere.
Most of the hot tub jets didn't work, found one of the valves floating around the hot tub.
On a positive side, the heated floors in bathrooms and kitchen are a great touch, really nice in morning when you get up to put the coffee on. For Whistler, it really is a ski in ski out. Just out the door and down the road and you are on the slopes. I had work to do and it was really easy to ski for an hour or two, come back for calls, then go and ski again. A great feature. The number 5 bus stops right outside and runs you in and out of town for free, great for dinner and drinks because no one has to drive. A couple nights we walked out to the slopes and sledded down to the Fairmount for drinks then took the bus home. A great feature.
Lastly, check out is 11:00 but the cleaners showed up at 9:00 which was a little inconvenient.
So, in conclusion, if you are a dope smoking stoner this is the place for you. If you are a family looking for a quiet, family friendly place to stay, not sure this is your place.
Thank you for your comments to which we have reported to our owner immediately. This Beautiful Slopeside home is a cherished possession of our Vancouver owners and they will be mortified to hear your comments. We do of course do our very best to ensure that units are presented in tip top condition, as this one always is. If a previous guest has "hidden" (legal) Cannabis in the unit, then perhaps thats why it was not found by the cleaner.
Referring to it as a Stoners home after finding the previous guests hidden stash is somewhat unfair, however we respect your comments. Unfortunately the Cannabis flower is super pungent and if left around can be off- putting. We will be ensuring that future guests are made very aware of this potential off-putting situation. We can only apologise profusely.
The development operates a strict noise bylaw and as such can respond immediately (if reported). The day you reported the Hot Tub problem, the Hot Tub company visited the next morning to rectify. it is serviced each and every week.
Regarding the departure clean, we will check in with the cleaners to ensure it does not happen again. Check out is 10am and they should not visit prior.
Overall, when our guests are unhappy, we are unhappy and will ensure that should you visit Whistler again, we would like to extend a suitable discount to help appease your dissatisfaction.
Other than the above, your wife stated you were having a wonderful time and we are happy that you enjoyed the snow graced slopes with your family.
Great location with easy access to Blackcomb mountain!
The unit was in a great location with easy access (ski in ski out) or an easy free shuttle to the village. It was clean and had well appointed kitchen and nice bedding. It was a bit of a tight squeeze for our family of seven, but we enjoyed our stay! Stu and Linda were very helpful
All of us at Whistler Reservations are delighted you enjoyed your stay at Mountainstar. Hopefully see you again soon.
Beautiful Ski On/Off Set up!
I stayed at mountain star with a group of six. The house was absolutely beautiful and was exactly as we expected it would be from the listing on-line. Stu and the management team were super helpful in answering all the questions we had before and during the stay. The parking spot also made the quick 5min drive to town very easy.
Thank you for your review. We are always so happy to hear our clients had an amazing time in Whistler and most importantly enjoyed the first class Accommodation. Mountainstar is an incredible Slopeside property, not to forget you can walk to the village or enjoy the Free Shuttle that passes the door every 10 minutes. See you next year James. Stu
Excellent place to stay!
This is a beautiful home and it matches the photos. The linens, supplies, and amenities are of very good quality and make for a comfortable stay. It's also extremely clean and well-taken care of.
There is secure/gated parking, and as with the rest of Whistler, the only downside is the narrow spaces.
When making the arrangements for our stay, the owners were very prompt to reply and that made for a very smooth booking experience.
Would love to stay longer than 4-nights :)