Condo, 3 slaapkamers + Cabrio bed (den), 2. 5 Baden, (8 personen)
Sunset Resort Rentals
Geen terugbetalingen voor annuleringen die na de betaling zijn gemaakt
Perfect accommodations for a family of seven. Beach access was great! Clean rooms and plenty of utensils and cookware for meals. We loved it!
Islander Beach Resort Unit 2012
My husband and I along with my daughter, son-in-law, and there 3 boys stayed a week at Unit 2012 at Islander Beach Resort May 7-13. We enjoyed our stay. It was right on the beach with an absolutely beautiful view. The condo was large and very nice. We enjoyed our week there. It was very close to the pool and the walkway to the beach, which was great. My only complaint is the kitchen utensils were a little lacking. We had to go out and purchase a few items to be able to prepare our meals. The blender didn’t work, there was not a peeler in the unit, the corkscrew was very difficult to use, there wasn’t a muffin pan, and the vegetable shredder was very flimsy and was difficult to use. The sofa was a very pretty piece of furniture, but was very hard to sit on as the seat part slanted down and the back was very uncomfortable, so we ended up sitting in the floor instead of on the sofa. There were two very comfortable recliners that were great. Overall the unit was great and we would rent it again.
Hi Carole, thank you so much for your stay and for your review. We value you as a customer and we want your vacation to be as enjoyable as possible. It is difficult for us to know how well some utensils will work, and it is inevitable that kitchen inventory may deplete as the property is used. We apologize, as we may not always notice when an item is missing. We are, however, more than happy to deliver replacement items as you notice the need. A phone call or service request via your guest app is all it would take to have items delivered the same day in most cases. We encourage our guests to take advantage of our friendly 24/7 customer service.
The sofa is a new commercial grade sleeper. Most residential sleeper sofas tend to sink in the middle with little to no support for sitting. However, commercial grade sleeper sofas will tend to be more supportive and firm when sitting. We do understand your concern and appreciate your feedback.
Thank you again for your stay, and we hope to see you again for your next vacation.
A touch of heaven for an entire month
This condo is perfect. We were 4 seniors spending the month of February on The Gulf. The 3 bedrooms (4 beds) and 2-1/2 baths were perfect for us. The view and sound effects were outstanding. We often ate in so the well-stocked kitchen was much appreciated. We had one "mechanical" issue and Sunset had a repair person there very promptly. With the exception of an overcast February our month in this condo was perfect.
The views are great
Initially we had a wonderful 1st impression, beautiful views-the pull out couch was a bit small and worn. Unfortunately, my 3 young children and my husband and I were evacuated due to the largest Hurricane to hit the panhandle ever, Hurricane Michael. We found out Sunset Rentals expected us to return after the hurricane moved more East (return?? Really??). We never received an email to come back or read that in their policies that you must return. Where should we have stayed while waiting out the hurricane? Many hotels were booked-how did we know there was not damage, power outages, flooding, etc? Their policy does say you will be reimbursed 75% of your stay if you are under mandatory evacuation-which we were. Sadly, we were only reimbursed 2 days(tue/wed) instead of Tue, Wed, Th, Fri and Sat. We emailed them asking how they would fix this and never heard back. We are truely disappointed in this company and their lack of understanding and integrity.
We appreciate our guests and every review. The hurricane was an unwelcome event that impacted many guests, families, and businesses along the Gulf Coast. Unfortunately, many suffered inconveniences and financial impacts. Our policies regarding such events are presented to every guests at the time of reservation and our guests must accept these terms when booking. Sunset Resort Rentals' policy states that refunds are issued of "up to 75%" for unused time due to uninhabitable situations. The resort was closed as a precaution, which warranted a refund of 2 nights. Fortunately, Fort Walton Beach experienced minimal impact from the storm and things were back to normal very quickly. We did communicate with active guests with updates and sites to follow for situation reports. We answered and returned every phone call and email. Many guest did stay nearby and returned after the event.
We strongly recommend the purchase of Travel Insurance to help with expenses that we do not cover.
Wonderful view and accomodations
Very spacious and clean. Everyone was friendly. My family had a great time, and we will be returning!!
We stayed at Islander Beach Resort, Fort Walton Beach. Condo was very spacious, 2nd floor near pool & boardwalk& beach service.