Reactie van de eigenaar Gail W, we want to deeply apologize for your check-in inconvenience. We encountered a problem with the Homeaway auto-notification about your reservation, which resulted in a delay in sending your check-in Instructions to you in advance of arrival. The Homeaway system historically sends an email reminder to us 3 days prior to a guest’s arrival date, which in turn prompts us to send our guests their check-in instructions ahead of time. Unfortunately in this instance, the Homeaway auto notification did not occur until AFTER your check in time. We pride ourselves in providing a pleasing “home-away-from-home” for our guests, to include as smooth a check-in and check-out process as possible. While we did spring into action once we received your email (an hour after check-in time) and while we offered a late check-out for your inconvenience, it seemed that your decision to cancel your weekend with us was well underway. Unfortunately, our backup contact never received your call while we were out of cell service area. In this instance, it seems our backup contact was not notified of the situation. We do not forget our guests, however we do rely on our guests to notify us if something arises that requires our attention. To help prevent a future occurrence, going forward we will be adding our own reminders to our personal calendars so our guests will receive timely check-in instructions. We have been renting out our “home-away-from-home” at the Nordic Inn for 8+ years and this is our first poor review. We have always maintained high review scores and countless repeat guests. Thank you for your feedback and we hope you were able to find accommodations for your weekend stay, even though the weather was cold/rainy that weekend.