Huis, 3 slaapkamers, 3 badkamers, (6 personen). Dagelijkse schoonmaakdienst inbegrepen
Barry and Nanette Kraham
Roken niet toegestaan
100% terugbetaling bij annulering ten minste 14 dagen voor de aankomstdatum. 50% terugbetaling bij annulering ten minste 7 dagen voor de aankomstdatum.
Not what we booked
We booked this property primarily for the pool, however, when we got there (literally as we walked through the door) we were told that it was under repair and there was a huge piece of black plastic over it. Not only was it ugly and a huge disappointment but we have small children so a huge safety issue. We were given a 30% discount and arrangements were made for us to use the pool at the property next door (we had to negotiate this 30%- they were offering 15%). The house is beautiful but needs significant upkeep- the outside cushions and wore out/ripped (as an example). Considering the price, this is also a huge disappointment. The house is also part of a larger complex/mini-neighborhood which can get quite loud. Lastly, there were several instances of people coming onto the property and into the house (including the owner Barry) completely unannounced to take photos or pickup items. I have never rented a property in which that has occurred without prior arrangements. The staff taking care of the house (Nico and Teresa) were wonderful but communication with the property manager (Gabriel) was quite difficult. Flavio- the new property manager- was better however, failed to mention anything about the pool being out of commission until we got to the house (it was being retiled therefore not an unforeseen event). Unfortunately, we were expecting something a bit more upscale and this fell short on several fronts.
Great location and spectacular view of the lake. Sebastian was terrific, very good communication and service. We will definitely come back.
Our maid Tressa and house man Nicholas enjoyed this couple very much and told me they were a pleasure to take care of, we hope to see them on there next visit to the Lake.
Barry Kraham, Owner, Casa Tzampoc
Truly amazing views
The house is extremely well situated - reason for having that fearing access road-. Both Nicolas and Teresa (housekeepers) do their outmost posible to make the guests feel at home and welcomed. The kitchen & tools together with the pool and terrace could use some refurbishment. For the rest, the house is beautiful and the view is a true dream.
Thank you so much for your review. The pool will be re-tiled and deck will be painted in the next couple of weeks. we have had guests non stop for the past three months and we need two weeks to drain and tile the pool and re paint the deck. the pool is very clean but to keep it in tip top shape the water must have the proper chemicals to make sure our guests are safe from any germs, the chemicals make the pool wall look dirty but is is very clean. every 8 months or so we drain the pool and re paint, we have now decided to tile the whole pool to avoid that problem.
This is a fair review and would love these renters back.
What a magical place! We enjoyed our stay greatly. The views were unreal. We were also intimidated by the driveway but what a rush once you reach the top! Having Gustavo guide us helped us feel confident. The kids didn’t want to leave!
Thank you so much for your review Marly. Nanette and I are so happy your stay at Casa Tzampoc was all you expected. We always get such wonderful letters telling how much they love going up and down the hill, we have always found it very exciting.
We will be happy to welcome you and yours again in the future.
Warm regards to you and yours, Barry
La Casa en Pana
WOW.....one word (Breathtaking)!!! That's how beautiful the house is and my family that lives in Guatemala, never had a more wonderful experience in their own country then the one we had. So thanks to Gabriel, Nicolas and Teresa who were very helpful in making our stay even pleasant. Thank you all and we will be back!!!
Thank you so much for your review of Casa Tzampoc,
My wife Nanette and I own Casa Tzampoc and depend on Gabe, Teresa and Nicholas to make our guests feel welcome and comfortable. After getting this review we spoke with Gabe who told me that this family was wonderful and embraced their stay.
Again Thank you and we will look forward to your return.
Stunning views, beautiful and cozy property
Great view and location. Nicolas and Teresa were fantastic help. And the cooks Manuela and her husband were amazing. The dinner they cooked was delicious.
Should advise renters about the steep and scary drive up to the house. Doesn’t make it easy to go out to town at night.
Pool not hot at all so that shouldn’t be advertised as such. Should pay more attention to the toilet paper and water consumption. We ran out of both and had to call Nicolas. Kitchen was quite dirty, had bottles with liquids inside which were unidentifiable.
We brought our pet and it had lots of fun too, since the garden and outside sitting areas are very comfortable and spacious. The fireplace was great, we used it both nights.