Danny Hilario Suarez
- Engels, Spaans
Roken niet toegestaan
Huisdieren niet toegestaan
Minimale leeftijd van de primaire huurder:18
Max gasten:6 (geschikt voor max. 6 volwassenen)
100% terugbetaling bij annulering ten minste 30 dagen voor de aankomstdatum. 50% terugbetaling bij annulering ten minste 14 dagen voor de aankomstdatum.
Don’t stay here
Pubic hair all over the shower/tub. Bathroom mats were disgustingly dirty. There were no curtains on any of the windows expect the living room. There was molding missing on multiple doors. A couple of the outlets looked like they were ready to pop out. This is a 3rd floor apartment in a very bad part of the town which was not indicated in the listing. The listing stated there was off street parking, the owner never clearly stated where to park. We didn’t end up staying a single night. I asked for a refund and got no reply.
Sorry Shaun but your comment is completely out of place and lacks truthfulness. Our place has a highly rate about providing great stays to our guest with sparkling clean notation in other rental website. You really know that you found the apartment in really good shape. You leave the apartment about 7 hours after the checking.
You checked at 3pm and about 10pm we sent you a message in a really polite manner about the parking, because You were in the wrong spot, not a big deal. Your response in a demanding manner back complaining about the parking, and said you were leaving the apartment because "the parking was a lie". Really? After you leave the apartment close to 11 pm we checked the apartment. You used all the premise, bathroom, towels hanging all over the place, garbage can full ... a REALLY MESS!!! We have proof of all that we mentioned before.
We contact immediately customer support by phone and notify the case. They suppose to call us to follow up but they never do that. We really care about our guest requirement and try to do business in the fair possible way. WE DO NOT OFFER SOMETHING THAT WE DO NOT HAVE. In this case, a better communication and fair response were help us to end in better way for both sides.
Good Spot be clear on expectations
Overall, we had a good experience with this property. It is close to the highway, downtown and other amenities. The back door top lock didn't lock, the apartment could have used a more through cleaning, we never were able to access the wifi and lastly when we extended the rental by one day the renter nearly doubled the price.
Thanks for your feedback. Remember that we make a discount in the price for the extended day and you received the proposal as convenient for you. Our priority is guest comfort, we works very closely with the cleaning and details in the property. We had very good communication with you, and we never knew about the issue with the Wifi. We would have been pleased to help you about it. We will appreciate your review and we’ll be focused in your points.