Two Bedroom Apartment, Sleeps 6
- Engels, Duits, Spaans
Lees de volgende richtlijnen door wanneer u deze vakantiewoning boekt:
100% terugbetaling bij annulering ten minste 60 dagen voor de aankomstdatum. 50% terugbetaling bij annulering ten minste 30 dagen voor de aankomstdatum.
Noisy, smelly, and uncomfortable, plus run down entryway
We checked out after the first night for numerous reasons. This unit was not comfortable. The description did not contain any glaring misinformation, however, important information was omitted.
It is a basement apartment - therefore, dark and cavelike. The apartment was quite noisy due to street traffic, pedestrian traffic and upstairs neighbors clomping around at all hours. The rooms were so small there was not anywhere to put a suitcase and the closet had hangers about 2’ off the ground, so if you hung anything up, it’s going to drag on the ground. The beds were hard and uncomfortable. The shower was literally 2’ x 2’ - not even big enough for a 5’6” woman - men, forget it. No where to even set down your soap. There was no hot water when we arrived; it took overnight for hot water to come on. This should have been prepared for tired travelers to have a shower upon arrival. Also, the young man who met us, while polite, was not knowledgeable about the property and did not even know where it was exactly. He has us pull all our luggage inside at the given address but then discovered we were in the dungeon next door and had to pull it all out again. The entryway to our part of the flat was littered with trash when we arrived; the hallway was disgusting. There were holes in the wall, peeling plaster, and stains on the carpet. This was all unacceptable. The hallway was so dark and difficult to locate switches with no light and due to slovenly condition, it felt unsafe. The entire apartment smelled of paint or some other industrial odor. Due to the street level location, we could not open the windows to let the gasses out. The floors were uneven. It is NOT a 3 bedroom as advertised. The photos are deceiving; making the rooms appear much larger.
We contacted the manager and asked to be moved to another of their properties but were told they could not do anything to help us. Our complaint about the substandard condition fell on deaf ears. We left by noon the next day. Management had been inflexible about finding another location, would not provide a partial refund or discount. It was worth it to pay twice to get out of there. We moved to hotel so that we could enjoy our time in Toulouse without the stink, noise, or unsafe/unsanitary condition
I would not recommend staying at this property; in fact, I advise you to stay away. I would not rent from this mgmt group either as they did not even attempt to work with us to solve the problem. Beware!
Fabulous location! Lovely apartment!
We enjoyed our time here greatly. I would say the apartment is ideal for two couples.