|Minimum verblijf||2 nachten|
Prior to booking, we had asked the owner, Carlos, about the noise due to the location of the apartment. We were assured it was minimal. This is not the case. The neighbor below had extremely loud parties every night. Our walls vibrated till 4:00 AM. It is an old building so cigarette smoke from this lower apartment got into our room to the point of nausea.
We left the apartment after three nights. Carlos said he understood but has not returned the money paid for the nights we did not stay. He has not canceled a subsequent booking we had made at the time of our first booking. Many emails have gone back and fourth. The latest is there will be cancellation charges for the second booking even though we asked him to cancel over two weeks in advance and for misrepresented conditions of the apartment.
We are long time VRBO users and have never had a bad experience. When we reached out to customer service through Home Away we were told they had emailed Carlos on how to cancel the second reservation and we were to contact him directly with any problems. It is now two weeks later and Carlos is still saying he cannot cancel our reservation, hence the added charges. We had already sent numerous emails back and forth with Carlos prior to contacting Home Away customer support. We are now pursuing a claim through our credit card.
Vrbo is not the same since it was bought out and there is absolutely no customer support. The phone number cannot be reached from Spain so all correspondence is through email.
A former client
Hemos pasado unos días en esta hermosa ciudad. Carlos el propietario del apartamento nos recibió a nuestra llegada, nos acompañó hasta el parquing y nos ayudó a subir el equipaje.
Nos explico con todo lujo de detalles como visitar de una forma provechosa la ciudad y sus encantadores rincones, así como donde podíamos comer y degustar su increíble gastronomía.
El apartamento es muy bonito y cómodo, con una decoración cuidada y de muy buen gusto.
Su ubicación es inmejorable, en plena plaza del postillo al lado de una de las puertas a la plaza mayor.
Una estancia super agradable que esperamos poder repetir.
Between the great apartment and Carlos the manager, we have nothing but rave reviews. The apartment is beautiful and the extra touches from orange juice and milk in the fridge to shampoo and a first aid kit in the the bathroom -are details that are much appreciated. There are even two umbrellas and some power cords/converters at your disposal.
The apartment has double windows which insulates you from the non-stop stream of people partying down below but you have a beautiful view of the church and rooftop. It has all the modern amenities you need to be comfortable in a charming medieval town.
Carlos was gracious in taking the time to tell us what were "must sees" and provided a listing with their times and fees. He met us when we got into town because we could not find our way to the garage and spent time showing us how to use the elevator, where to eat and met us very early when we had to leave.
Thank you Carlos! Your English is good, give yourself some credit 😀
Nous avons été très bien accueilli par Carlos, qui nous a très bien conseillé. L'appartement est magnifique et très bien aménagé et Salamanque est une très jolie ville. Je vous le conseille vivement.
The apartment was very nice. Nice views and location and we could only hear people on the street below just a little bit when the apartment was quiet. The second set of windows make a big difference when they are closed. Carlos was also helpful with arrival and departure and recommended some good places in Salamanca for visiting and eating. Thanks, Carlos!
|Periode||Minimum prijs||Extra nachten||Weekend overnachting||Wekelijks||Maandelijks *||Evenement|
2 nacht minimum verblijf
voor 2 nachten
|Opmerkingen: Tarieven zijn gebaseerd op 4 gasten; voeg €15 per extra gast per nacht|
|Tarieven||Geen bijkomende kosten|
Estancia mínima: 2 noches; Depósito de fianza: 100 €; No se permiten fiestas ni despedidas de soltero; No se permiten mascotas; Prohibido fumar; Por favor, respeten a los vecinos.
* Geschatte maandelijks tarief. Werkelijk tarief hangt af van de dagen in de maand u wilt verblijven.