Unfortunately, the house was not as clean as it should have been. We found cigarette butts on the deck. We had a broken bathroom door handle, a broken toilet seat, and a broken door hinge sticking out so that someone might hurt themselves. In one of the bedrooms, there were no window screens, so we had to keep the windows closed all the time.
I specifically asked if there would be enough cooking and eating utensils for the 12 people I booked for and was told: "yes - definitely." There were only four coffee cups, five knives, and five forks!! I had to go out and buy utensils. No working toaster nor microwave, and the circuits kept going off.
Our biggest complaint is that we expected the whole 2256 sq foot property as stated in the VRBO ad and photos. Unfortunately, they split the listing with another company, and the top floor was rented out to another family unbeknownst to us. We had requested and expected the whole property in November and were told in May that the top floor was booked. Why VRBO did not offer it to us when we inquired about the WHOLE property in November is beyond me. They kept saying they had no idea.
The people upstairs also had a hot tub, and all six people got in the tub, and it flooded our deck, belongings, and clothes and sprayed down on us. I had to run up the stairs and politely ask them to stop! It was impossible to be in the hot tub at the same time as them with all the water coming down.
When I asked the manager to go over all the issues, she said she could not talk as she was very busy. She said she had enough information from what I had told and shown the housekeeper. I felt very dissatisfied with her effort to help us out.
In all the years I have been renting through VRBO, this is the only time I have had problems and such haphazard, careless customer service.
Having said all that, the house is beautiful, if kept cleaner, and has a beautiful view. My group had a wonderful time there and enjoyed ourselves immensely. Great memories.
If you would like, I have photos of all the broken parts!