Roken niet toegestaan
Huisdieren niet toegestaan
Minimale leeftijd van de primaire huurder:25
100% terugbetaling bij annulering ten minste 30 dagen voor de aankomstdatum. 50% terugbetaling bij annulering ten minste 14 dagen voor de aankomstdatum.
A good stay
The check in process was very good! Good information about the area. A few more towels would have been good for the number of people and days that we stayed. A good place to stay if your not spending much time there, only one couch would not have been great if more time was spent there.
Thank you for choosing to stay with Urban Concierge Services Victoria. We've made improvements regarding the towel count and we look forward to welcoming you back on your next visit to Victoria.
This property was in a great location, walkable to dining and shopping options, just off the Golden Goose Trail for easy biking access, and also walkable to downtown Vic - a bit of a long walk though. It was near perfect for the six of us who came to Victoria to do the Tour D Victoria. In the summer with the windows open, earplugs might be wise because the traffic is a bit loud.
Thanks for reviewing our property, we agree that it is in a great location for easy access. We look forward to hosting you again in the future!
Good parking, easy distance to walk to the grocery store, several restaurants and the bus. The management was very responsive to our needs.
The description of this property is not accurate and bring your ear plugs
First and foremost this property is not a detached dwelling. It is one of 3 or 4 apartments in a duplex.
Secondly, there is zero sound proofing. I have many many examples of how poorly divided this property is and video recordings to prove it. But the most glaring example is... my mother and I were sitting in the kitchen. There were several people in the unit next door. My mother and I heard a phone vibrating and we both looked at our own phones thinking it was us. NOPE we heard a phone vibrating FROM THE OTHER UNIT.
Third, I wasn’t going to get into the rental company on this post but the more I think about it the more I’ve decided to.
Chris is the individual’s name I was given along with his number. The other unit was rented out to a group of seemingly later teen early 20’s. They were fine actually very nice (we had discussions with them later). But just due to the number of people and the fact we could hear a cell phone vibrating so loudly the voice noise alone made it impossible to sleep. I had my 2 year old child with me for this trip and I called Chris to let him know of the situation. He replied to me that he has never received a noise complain from this unit. He also said he screened the people next door and he received a letter from their pastor as a character reference. Well...That was a lie. After a conversation with the group they all said they booked from VRBO no references needed.
Chris also told a friend of mine, who ended up staying the last night with us because my mother could not stay in the bed room downstairs due to the noise, that he had no knowledge that I had my 2 year old with me. That was also a lie. When I booked this residence I had my 2 year old listed. I also asked for an earlier check in time so my child could nap which was allowed.
The property itself was fine. I wasn’t expecting luxury. The price was fair. I just needed a full kitchen to cook for a very picky 2 year old. And I was allowed an early check in to accommodate my child. Which I appreciate. Everything else is a mess. I would have spent 300$ more per night for a hotel suite if I knew how miserable this rental would have been.
This is the most inaccurate review of both our property and of the service that we provide. We did know about their toddler because they requested an earlier check in time, which we obliged at no extra charge to ensure their child slept at the consistent nap time.
We request that guests give us a little information about their party and why they are visiting the area. It's part of getting to know who is staying at our properties.
This property is described as a suite within a house and does not mention that it is a detached home.
The group of 20-year olds that stayed all provided us with character references, including their pastor. In fact, these boys were vetted more than this family and went above and beyond our requirements to ensure we were satisfied with who they said they were. Something we didn't feel necessary with this family.
We pride ourselves on building good relationships with our guests and find it unfortunate that any of this information wasn't provided to us at any point during their stay. They vacated the property early, without advising us and allowing a non-registered person to stay overnight without our knowledge or permission.
We find this review concerning in that not only did this family ignore our house rules (no overnight guests unless previously authorized) but our policies also.
Great location & price for 3 bedrooms
We were one couple and two singles on a cycling trip. This property was perfect for us with our need for 3 bedrooms. The location was great for exploring north to Butchart Gardens (and beyond) and south to Victoria. We both cycled and drove around and found ease of doing both.
The unit was freshly painted and cozy in the upstairs part and perfect for hanging out in the main room/kitchen or on the deck. The lower part was in a basement and as such, was fine for being so.
The property managers were responsive and helpful.