8/10 – Goed
Jenny D.
23 feb 2024
Positief: Netheid, inchecken, communicatie, locatie en accuraatheid advertentie
Stylish villa
This is a stylish villa with contents of a high-end specification. Unfortunately, the provided services, included within the price that the customer pays, are substandard and let the villa down. Additionally, the villa was not presented exactly as described. We chose this villa as the listing stated that it had a heated pool / jacuzzi. Unfortunately when we arrived neither was heated. The concierge was informed of the issue on day 1, but the pool was not up to temperature for 8 days of our 13 night stay. The owner informed us, after we complained, that the pool was only heated ‘on demand’, but this information had not been specified in any documentation or correspondence. It appears the owner has since altered the listing to stipulate ’heated pool from October till May’. The listing specifies toilet paper as an 'essential' item, but there was insufficient toilet paper for our stay, and a complete lack of hand cleanser in all bathrooms and sink areas. The downstairs bedroom had not been cleaned to the same standard as the top floor bedrooms. We had to clean these items ourselves before use, which was annoying as we had paid a cleaning fee. It is worth noting that the toilet for the ground floor bedroom is located outside the bedroom. As seasoned renters of villas, our advice is to thoroughly read all previous reviews, and to take before and after photos of any accommodation to reduce the potential for any misunderstanding at the end of a stay.
Jenny D.
13 nachten verbleven in september 2023
