We would strongly advise against renting this property. For nearly a decade we have been renting properties in the Northeast with friends and this was far and away the most unpleasant experience we have had. We have fairly modest expectations when it comes to the properties we rent. Really what we are hoping for is a property and the items within it to be clean and in good repair. That’s it. If you have similar expectations this is not the unit for you.

The condition of the property and its contents was certainly disappointing but what was more disappointing was the attitude of the owner. We encountered our first issues within seconds of walking through the front door and had to reach out to the owner almost immediately. As it turns out this would continue for our entire stay and beyond. I’ve included a list of the items we had issue with below but my correspondence with the owner leads me to believe that her receiving complaints about the property is not an isolated incident. Other vrbo reviewers’ feedback confirms this. When trying to negotiate reasonable compensation following the trip the owner was unwilling to do anything other than make token gestures because she could not do more “…every time someone finds a hole in a wall, a stain in the carpet, something broken in the unit, etc.”. What we got was a refunding of twice the cleaning cost (we had to do the work the cleaning company did not) and an offer for additional nights at the property for days that we already told her we couldn’t use. After weeks and of trying to work something out the owner just stopped responding to emails, texts and phone calls. I believe a large part of the problem, other than the owner trying to squeeze as much money out of the unit while putting as little as possible into it, is that at the time of our stay the owner was based thousands of miles away on the west coast and she is rarely able to visit the property. Just a little TLC on a regular basis would have gone a long way to preventing the mess this unit is now. It is unfortunate because this is a great location with easy access to all that the White Mountains has to offer.

The list of problems we found includes but is not limited to: broken lamps/light bulbs/TV’s/chairs and stools/dart board/foosball table/charcoal grill/patio furniture/dishwasher/electric outlets/blinds, unit generally dirty overall, ripped and worn bedding, ripped sofa in game room, ragged carpets and the list goes on and on.