Dirty, filled with sewage odor, and mosquitos
Recensie verstuurd: 6 maart 2013
Datum van verblijf: februari 2013
The property is uncomfortable,dirty, and almost uninhabitable. With no AC in the main living area, unscreened doors and windows must be left open or the house is unbearably hot. Mosquitos invaded and bit us all night long. (Aruba has mosquitoes that carry Dengue Fever.) The master suite fills with septic/sewage odor from old uncapped drains, so strong that it gags you. The septic was pumped twice the week we were there and the odors still came in. The master shower does not drain unless you use a huge squeegie to slosh the dirty water into the drain (takes about 10 min. after you shower.) None of the bathrooms have an electrical outlet, 3 of the bedrooms have only one. Electrical service thru the house is overburdened so that the dryer cannot be used at the same time as the AC is on in the laundry/bedroom area. Much of the furniture is dirty and/or broken and unuseable-the pool lounges, the bamboo chairs on the patio, the dining chairs, etc. The only interior seating area consists of an old leather sofa in front of the TV, covered with a polyester cover that comes loose when you sit on it. To have a conversational group you must drag the huge dining chairs around the sofa, and while they may once have been covered in elegant damask, they are now filthy and broken at the joints. The pool area bears no resemblance to the photos, there are no flowers, and the cracked and broken concrete around the pool is covered by strips of heavy black industrial rubber matting. The pool is none too clean.
The downstairs studio is the worst part of the house, with a water stained old box spring resting directly on the tile floor, no bed frame, a broken closet door hangs in pieces from its frame, old mismatched draperies held together with clothespins do not provide privacy, and the toilet doesn't flush properly.
ALtho the listing says no one else will occupy the studios when the main house is rented, the owner resided upstairs for 5 days of our week rental. She brought into and thru the house (with no request for our permission) a constant stream of security and insurance adjusters (the house had been burgled the week before), real estate agents and prospective buyers, inspectors, plumbers, gardeners, septic pumpers, etc. We had no privacy at all. She entered the house at will and instructed us to turn off lights and AC and to move our possessions.
I would never recommend this place to anyone.
Reactie van de eigenaar In the 3 years that Chateau Pinky has been in business, we have had over 200 guests and have never had a negative review. Our Chateau is in pristine condition and is in exactly the same condition as the photos on our web site. This guest’s entire "review" is filled with false statements about our property. We were booked for entire month of February with good reviews from all guests. During next few months, many of our guests are returning from previous stays at our Chateau. If our property is uninhabitable, as stated by this guest, we would not be enjoying the return of guests and we would be receiving bad reviews.
Our web site states that owner comes 3 times a year to inspect property and when we do so, we have the right to stay in detached unit, which is completely separate and away from guests. Inspections took place before this guest checked in. Guest was never disturbed by any outsiders coming to the property “unannounced” or without permission as claimed. A group of teenagers robbed 3 houses in Malmok the week before guest arrived. This has never happened in Malmok and Police caught the group of teenagers the following week. The guests who were robbed did not have the alarm set and we always encourage guests to set the alarm. Regarding the condition of the property, the house was in pristine condition when guest checked in and she made no complaints about it being “dirty”. It was only after she checked out, that we received notification of her complaints. If Chateau was inhabitable, why would any guest stay for a week and not make a complaint? The furniture at Chateau Pinky is in excellent condition and the inside of the house looks exactly like the photos. We do not have central air, as stated on our web site and guest was aware of this before booking. Electrical service throughout the house is not overburdened. Dutch regulations did not allow for outlets in the bathrooms at the time our Chateau was built. Lastly, landscaping is exactly the way it is shown in photos. Since Aruba is dry climate, we do replace plants when it becomes necessary. Just to further show the character of this guest, we purchased 5 beach chairs for this guest at our cost of $100.00 and she insulted me for buying the wrong kind of chair! I hope whom ever reads this review considers that we have 12 "5 Star" Reviews and this review is tainted and untruthful. Sincerely, The Owners Of Chateau Pinky
Nuttig ja of nee stemmen: 1/1
Vond u deze recensie nuttig?